FAQ’s

Frequently Asked Questions

The following list of questions are some of the most common we receive. Hopefully they assist you in choosing Sunset Removals.

I don’t have the box my TV came in anymore. Can you help me with that?

Sunset Removals can supply special TV boxes to protect flat screen TV’s, big and small. Please ask when you first contact us – it will help if we know the size of your TV

Can you help with packing?

Sunset Removals are trained professionals with over 20 years experience. We can pack your entire home or just your breakables.

Need help unpacking? Just let us know and we will be able to assist, even if it is only a few items to get you started.

Is it ok to leave my premises while the removalists are busy in my home?

Pick up address

As it is your responsibility to make sure nothing is left behind or taken by mistake Sunset Removals does highly recommend you have an appointed person in attendance.

Delivery address

It is normal practice you have an appointed person in attendance at the delivery address. It helps with efficient delivery if you can advise our team where you would like things placed in your new home. It also reduces the chance of you having to move things later

How will my furniture be protected during the move?

All of your furniture will be wrapped in heavy duty quilted pads for protection.

Can you move my pot plants?

Yes we can move your pot plants.

Pot Plant tip: as it is difficult to stack pot plants on top of anything, and anything on top of plants, plants may take up more space in the truck than you may have thought they would, so Sunset removals suggest you may wish to cull some.

Do not water your plants in the last few days prior to the move date. This reduces the risk of water and mud getting onto your furniture, and also the pots will weigh less.

It is best if plants are moved in plastic pots; this reduces their weight and prevents ceramic pots breaking. It can get hot in the back of the truck if you are moving over long distances; plants may not like this.

What will you not move?

Due to the explosive, flammable or toxic nature of some substances, Professional Furniture Removalists will not transport items.

Hazardous substances would include:

  • Pesticides
  • Paint Thinners/Paint
  • Oils
  • Kerosene/Methylated Spirits/Turpentine
  • Weed Killers
  • Photographic Chemicals
  • Swimming Pool Treatments
  • Cleaning Solvents
  • Aerosol Cans
  • Matches/Firelighters/Pesticides
  • Gas bottles/Fuel Cans/Petrol

In addition we are not permitted to transport ammunition, toxic materials or explosives.

Request a Quote

Sunset Removals will meet you at your home or office to ensure that our quoting is accurate.

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If your questions were not answered above please feel free to contact us